Privacy Policy
Introduction
Rincon del Juego is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal information when you visit our restaurant, use our website, or participate in our offline poker lounge activities.
- We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
- This policy applies to all personal information collected through our website, phone, email, or in person.
- By using our services, you consent to the practices described in this policy.
This privacy policy is effective as of 5 September 2026 and was last updated on that date.
We may update this policy from time to time; any changes will be posted on this page. The effective date at the top of the policy indicates the latest revision.
Information We Collect
We collect personal information that you voluntarily provide to us when making a reservation, enquiring about our poker lounge, or interacting with our website. This may include your name, contact details, and any preferences you share.
- Name, email address, phone number, and postal address.
- Reservation details such as date, time, and number of guests.
- Any messages or feedback you send us.
- Technical information such as IP address and browser type when you visit our website.
When you participate in our offline poker lounge, we may collect information necessary to manage your visit, such as your name and contact details for booking purposes. We do not collect any financial information or betting-related data.
- All poker activities are face-to-face and offline.
- No online poker or digital gaming data is collected.
- We may record your attendance for safety and capacity management.
How We Use Your Information
We use your personal information to provide and improve our services, manage reservations, respond to enquiries, and ensure a safe and enjoyable experience at our restaurant and poker lounge.
- To process and confirm reservations.
- To communicate with you about your bookings or enquiries.
- To improve our website and services based on feedback.
- To comply with legal obligations, such as health and safety regulations.
With your consent, we may send you promotional emails about our restaurant and poker lounge events. You can opt out at any time by clicking the unsubscribe link in any email or contacting us.
- We do not sell or rent your personal information to third parties.
- We may use aggregated, non-identifiable data for analytics.
Disclosure of Your Information
We may share your personal information with trusted third-party service providers who assist us in operating our website, processing reservations, or managing our communications. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
- Examples include email service providers and reservation management systems.
- We do not share your information with third parties for their own marketing purposes.
- We may disclose information if required by law or to protect our rights and safety.
Data Storage and Security
We store personal information in secure electronic systems and, where necessary, in locked physical files. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.
- Electronic data is stored on servers located in Australia.
- Access to personal information is restricted to authorised staff.
- We use encryption and secure protocols for data transmission.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When no longer needed, we securely destroy or de-identify the information.
- Reservation records are typically kept for 12 months.
- You may request deletion of your information at any time, subject to legal requirements.
Your Rights and Choices
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below.
- We will respond to access requests within 30 days.
- There is no fee for making a request, but we may charge a reasonable fee for providing copies.
- You may also request that we delete your personal information, subject to legal exceptions.
You can opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.
Children's Privacy
Our services, including the poker lounge, are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18. If we become aware that a minor has provided us with personal information, we will delete it promptly.
- The poker lounge is strictly for adults 18+.
- We may ask for age verification when entering the poker lounge.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
- Material changes may be notified via email or a notice on our website.
- Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this privacy policy or our handling of your personal information, please contact our Privacy Officer using the details below.
- Email: [email protected]
- Phone: +61 5 2019 8311
- Postal address: Rincon del Juego, 123 King Street, Sydney NSW 2000, Australia